General terms and conditions


Helberg, Lange, Schütz & Steiner GbR (4Walls Escape) is the operator of this website. The purpose of the company is to offer online escape games. 4Walls Escape offers the possibility to purchase online games directly on the website and to play them in the browser without registration or download of software. After purchasing an access code by paying the game price, the user can also use the access code on several devices at the same time and thus play together with friends.

1. Scope of the GTC

1.1 These General Terms and Conditions (GTC) govern the business relationship between the contracting parties, i.e. between Helberg, Lange, Schütz & Steiner GbR (4Walls Escape) (see under 1.2) and the customers (see under 1.3) of 4Walls Escape.

1.2 Contact details:

Helberg, Lange, Schütz & Steiner GbR (4Walls Escape)

Waldfriedhofstr. 19
81377 Munich

Phone number: +49 (0) 89 24411270

Email address:

1.3 Customers are all participants or co-players in the online escape game as well as anyone who makes the binding purchase (see under 2.) without being a participant/co-player.

1.4 With the binding purchase (see under 2.), the customers agree to the validity of these GTC.

1.5 Unless expressly agreed otherwise, 4Walls Escape hereby contradicts any provisions contrary to or deviating from these GTC.

2. Purchase/Conclusion of Contract

2.1 The contract is concluded by the purchase of an access code by the user via the website ( or a partner site in the ordering process.

2.2 Purchasing access codes via our website is carried out in the following steps:

2.3 Binding conclusion of contract: By pressing the button "Pay now" you make a binding offer to conclude a contract with 4Walls Escape. After booking, you will receive a booking confirmation from us by email. This booking confirmation is a binding acceptance of your contract offer on our part, so that at this point an effective and binding contract for both parties has been concluded. The email with the booking confirmation serves as proof and proof of payment for your booking. Please also check your spam filter or folder to ensure that the booking confirmation is received.

2.4 The purchased access code entitles you to play once and becomes invalid one hour after successfully solving all puzzles.

3. Payment

3.1 The payment amount includes the legally valid value added tax at the time of the booking. Payment of the full amount is due immediately.

3.2 The payment of the amount due is processed via the payment provider PayPal. The following payment methods are available for payment: PayPal, direct debit, giropay, instant bank transfer as well as debit and credit card. The selection of possible payment methods depends on the amount and the technical availability of the payment method of our payment service providers.

4. Coupons

4.1 Coupons that have not been purchased (obtained, for example, via a raffle, as part of a marketing campaign or as compensation for inconveniences for which 4Walls Escape is responsible) and for which an equivalent value in the form of a service or a period of time is clearly determined, are valid exclusively for this particular service or period of time. The value of the voucher shall in each case be inclusive of the currently applicable statutory value added tax.

4.2 Coupons may only be used to pay for a service. A claim for cash payment of the coupons against 4Walls Escape is excluded.

4.3 Only one voucher can be used per booking.

5. Changes

After purchase you will receive an access code to the online game. With this, your booking is binding and can no longer be changed. In case of incorrect or missing information in the confirmation email, please contact us immediately so that we can correct it if necessary. If you do not contact us directly, changes to the booking are excluded.

6. No right of withdrawal

We hereby expressly point out that the service offered by us is a service in connection with leisure activities, for which according to § 312 g para. 2 No. 9 BGB (German Civil Code) there is no right of withdrawal even in distance selling.

7. Withdrawal/cancellation

Unfortunately, a withdrawal (cancellation) from the contract after a binding booking is no longer possible.

8. Cancellations or changes on the part of 4Walls Escape

We reserve the right to change or cancel already confirmed bookings due to errors in the booking system or other factually justified reasons. We will inform you as soon as possible about any changes or cancellations. In the event of cancellations, we will immediately refund any consideration already paid. In the event of significant changes, you have the option to withdraw from the contract and receive a full refund of the amount paid for the game. We are not liable for cancellations or changes to your booking due to force majeure.

9. Liability of 4Walls Escape

9.1 Any claims for damages on the part of the customers are excluded, unless the damage is due to intent or gross negligence on the part of 4Walls Escape. 4Walls Escape is not liable for damages caused by third parties. Excluded from this are those damages caused by gross negligence or intentional behavior of 4Walls Escape, its legal representatives or a vicarious agent. Injury to life, body or health shall remain unaffected by any exclusion of liability.

9.2 In all other cases, 4Walls Escape shall be liable for slight negligence only if an obligation is violated, the fulfillment of which makes the proper execution of the contract possible in the first place, the violation of which endangers the achievement of the purpose of the contract and on the observance of which the customer can regularly rely (cardinal obligation). In the event of a breach of a cardinal obligation, liability shall be limited to the foreseeable damage typical for the contract. Liability based on the Product Liability Act and other mandatory legal regulations remains unaffected. 4Walls Escape shall not be liable for delayed performance or non-performance of its obligations under this Agreement as a result of reasons, events or other matters beyond its reasonable control (force majeure).

9.3 Unless otherwise stated in the above provisions, any liability of 4Walls Escape - for whatever legal reason - is excluded.

10. Modification of the General Terms and Conditions

4Walls Escape reserves the right to change these GTC at any time without stating reasons, unless this is unreasonable for the user. Changes to the GTC will be announced in advance on our website. If these changes affect a binding booking that has already been made, the express consent of these customers will of course be obtained beforehand.

11. Data privacy

11.1 The following regulations regarding data protection, which are in accordance with the applicable data protection regulations, are also to be considered part of the GTC of 4Walls Escape.

11.2 Within the framework of the conclusion of the contract, personal data of the customer will only be collected, stored, processed and used in accordance with the Federal Data Protection Act, to the extent and for as long as this is necessary for the processing of the contractual relationship. The customer agrees to this.

12. Final clause

The law of the Federal Republic of Germany shall apply to the exclusion of international private law and the UN Convention on Contracts for the International Sale of Goods incorporated into German law. Unless otherwise agreed, the user can send all declarations to 4Walls Escape by e-mail or send them by letter to 4Walls Escape. 4Walls Escape may transmit declarations to customers by e-mail or letter.

The place of performance is the registered office of 4Walls Escape.

The place of jurisdiction for merchants in the sense of the German Commercial Code (HGB) is the registered office of 4Walls Escape.